Service Directory

Home / Service Directory
WELCOME TO PANDA HOTEL

Dear Valued Guests

We are delighted to welcome you to Panda Hotel!

Being one of the largest hotels in Hong Kong located at the heart of bustling Tsuen Wan, we proudly offer you highly accessible transportation network, friendly and efficient service and most importantly, a comfortable stay in our cozy guest room.

The Hotel offers engaging experience for guests of all ages. With two dining outlets - Chinese restaurant YinYue, and the delicate dining Simplicity, they are definitely enough to satisfy even the most discerning palates. Other facilities include a fully-equipped Health Club and outdoor swimming pool, Recreation Room, providing you with an ultimate enjoyable stay.

We are at your service and strive to cater to your every need. Please feel free to contact us if we could be of any assistance. For any future reservations, you may wish to book direct via www.pandahotel.com.hk. You are also cordially invited to join our loyalty program, iPanda, to enjoy exclusive offers and member’s privileges.

Once again, thank you for choosing us and wish you a wonderful stay at our Hotel.

Yours sincerely,

The Management

Panda Hotel

Internal Calls

Service Centre 0
Housekeeping 6
Concierge 4
Front Desk 7
Guest Services Manager 3003
Health Club 3291
In-Room Dining 3000
Room-to-room 2 + Room Number

 

External Calls 

City Call

9 + Telephone No.
(HK$5 per call) 

International Call

8 + 
001 + 

Country Code + Area Code + Telephone No.
(Cost of call + HK$40 service charge per call) 

 

Additional Guestroom Amenity Ext 6

Available on request to Housekeeping

  • Pillow
  • Blanket / Duvet
  • Baby Cot
  • Iron and Iron Board
  • Sewing Kit

 

Airport Limousine / Limousine on hire Ext 4 

To hire a limousine between hotel, airport and travel around the city, please contact Concierge on 3/F.

 

Babysitting Ext 6

Babysitting service is available upon request. Please contact Service Centre 24 hours in advance.

 

Baggage Services Ext 4

Please contact Concierge on 3/F.

 

Check In & Check Out Time

Hotel Check In time is after 3 pm and Check Out time is before 11 am.

 

Credit Cards / Mobile Payment

We accept VISA, Mastercard, American Express, Diners Club, JCB, China Union Pay credit cards, WeChat Pay, Alipay and Octopus Card for the payment of Hotel bills.

 

Doctor Ext 3003

If you need any medical assistance, please contact Guest Services Manager.

 

Downtown Shuttle Bus Ext 4

Scheduled bus service between downtown locations, please contact Concierge on 3/F for advance booking.

 

Electricity

Supply is 220v AC 50 Hz. If you need a transformer of 110v or an adaptor, please contact Service Centre.

 

Emergency & Fire Safety

Regular fire drills are held with our team members. We recommend you to familiarize the evacuation plan on the back of your door and locate the nearest emergency exit.

DO NOT use the lift in case of fire.

 

Extra Beds Ext 7

To arrange extra bed, please contact Front Desk.

 

Foreign Currency Exchange Ext 7

Please contact Front Desk for service.

 

Guest Services Manager Ext 3003

Guest Services Manager is at your service 24 hours a day.

 

Health Club and Recreational Facilities Ext 3291

Located on 8/F, the Health Club is equipped with Sauna / Steam Bath and a wide range of fitness facilities. Recreation Room provides TV games and different table games. The outdoor swimming pool is closed during winter season or adverse weather conditions.

Opening Hours:

Gymnasium 07:00 - 23:00
Sauna & Steam Bath  07:00 - 23:00
Recreation Room 07:00 - 23:00
Swimming Pool  07:00 - 19:00

 

Housekeeping Service Ext 6

In helping us to reduce carbon footprint during the guest stay, room cleaning and linen change are now done on every two days*. Should you require no service from Housekeeping, kindly dial Ext 6 to arrange. According to the government regulation on disposal of plastic products, we now only provide free amenities of toothbrush, toothpaste, liquid soap, shampoo and slippers. Or, guest may choose to patronize other necessary toiletries from the vending machine located on the 8th Floor. 

*Except Long Staying Package

 

 

Internet Access Ext 0

Wi-fi is available in all guest rooms and public areas. Please see the WIFI User Guide in this directory or contact Service Centre for assistance.

 

No - smoking Policy

Smoking is prohibited in all public areas and guest rooms. Hotel would levy daily $1,500 administration and cleaning charge if you violate the policy.

 

Parcel Service and Postage Stamps Ext 4

For packing or mailing services, please contact 3/F Concierge.

 

Parking Service Ext 4

Public car park is located from 4/F - 7/F. Please contact Concierge on 3/F for valet parking service.

 

Pets

Taking into consideration of all our guests, we sincerely request you to leave your pet at home or to find them an alternative accommodation.

 

Privacy

When you prefer not to be disturbed, please hang the ‘PLEASE DO NOT DISTURB’ sign outside your room or press on the ‘DO NOT DISTURB’ light button in your room.

 

Room Make Up Ext 6

Panda Hotel is now housekeeping our guest rooms on every two days during the guest's stay. Please contact Housekeeping if you need to refill daily necessities; such as towel, toiletries etc.

 

Safe Deposit Box Ext 7

You are advised to place your personal valuables inside the in-room safe. You may also choose to use the safe deposit service available at Front Desk.

 

Notice:

The Hotel is not responsible for the safekeeping of money, jewelry or other guest valuables that placed inside the safe deposit box or left anywhere within the Hotel premises. Please check your safe deposit box and leave it open upon check out.

 

Self-Service Laundry Service Ext 4

Self-service laundry is available 24 hours on 11/F. Please contact Concierge on 3/F to purchase Laundry token.

 

Shopping Arcade

Department Store and a variety of shops at our arcade - Panda Place are located from 2/F to B3. Opening Hours: 10:00 - 22:00

 

Souvenirs Ext 4

Please contact Concierge on 3/F to purchase Panda souvenirs.

 

Vending Machine 

An array of kiosks located on 8/F offers 24/7 convenience where guests can purchase beverages, bathroom amenities and cutie Panda souvenir by settlement of electronic payment. 

 

Visitors

For visitors who would like to stay in the guests’ rooms after midnight, please register at Front Desk.

 

Wake-up Calls Ext 0

To set a wake-up call, please contact Service Centre.

YinYue

Chinese Restaurant

30/F

Ext 3182

Yin Yue

Location : 30/F

Opening Hours: Mondays to Saturdays

11:00 - 15:00 / 18:00 - 22:30

 

Sundays and Public Holidays

10:00 - 15:30 / 18:00 - 22:30

 

YinYue is a representation of traditional Chinese aesthetics injected with modern flair. The cozy interior commands a dazzling panoramic city views outside the floor-to-ceiling windows; whilst an array of authentic Cantonese cuisines is crafted by seasoned chefs, from exquisite dim sum to delicacies.

Advance Reservation is recommended.

 

 


 

 

Simplicity 

Delicate Dining

3/F

Ext 3226

 

 

 

Location : 3/F

Opening Hours: Daily 06:30 - 22:00

 

Simplicity brings you the most exquisite hand-made desserts that are both visually stunning and tastefully irresistible! Pair up with a cup of aromatic coffee, healthy drinks or many other all-day savory signature dishes to deserve a perfect dinning.

Advance Reservation is recommended.

07:00-10:00

 

Traditional Local Breakfast Set
港式早餐 

$118 

Macaroni Soup with Ham
火腿通心粉
Scrambled Egg with Chicken Sausage
炒蛋配雞肉腸
Bakery Basket
早餐麵包籃
Fruit Yogurt or Bircher Muesli
鮮果乳酪 或 瑞士凍麥片
Chilled Orange Juice
冰凍橙汁
Coffee or Tea
咖啡或茶

 

Chinese Breakfast Set
中式早餐 

$118 

Preserved Egg and Lean Meat Congee
皮蛋瘦肉粥
Stir-fried Silver Pin Noodles with Spring Onion and Bean Sprout 
豉油皇銀針粉 
Pan-fried Turnip Cake
煎蘿蔔糕
Chilled Orange Juice
冰凍橙汁
Coffee or Chinese Tea
咖啡或中國茗茶

 

11:00 - 21:00

 

Starter
頭盤 

Truffle Mushroom Veloute
黑松露菌湯
$98
Caesar Salad
凱撒沙律
$148
   Topped with Smoked Salmon
   配煙三文魚
+$48
   Topped with Parma Ham
   配舶爾馬火腿
+$48
   Topped with Smoked Chicken Breast
   配煙雞胸肉
+$38
Typhoon Shelter Buffalo Wings, Deep-fried
避風塘水牛城雞翼
$228
Fish Fillets, French Fries
炸魚柳、薯條
$228

 

Main Course
主菜

10oz U.S Rib Eye Steak
  with Foie Gras Champignon Sauce
10安士美國肉眼牛扒
  配鵝肝蘑菇汁
$458  
Slow-roasted Salmon and Hokkaido Scallop
  with Saffron Sauce
北海道刺身帶子三文魚扒
  配藏紅花汁
$408  
Roasted French Spring Chicken
法式燒春雞
$238  
Simplicity Burger
簡味漢堡
$158  
Singapore Stir-fried Noodle
星洲炒米
$158  
Yangzhou Fried Rice
揚州炒飯
$158  
Japanese Katsu Curry Pork Cutlet Rice
日式咖喱吉列豬扒飯
$148  
Japanese Katsu Curry Chicken Rice
日式咖啀雞扒飯
$138  
Milano Salami Carbonara Spaghetti
米蘭肉腸卡邦尼意大利粉
$138  
Singapore Chicken Laksa
新加坡椰香雞肉喇沙
$138  
Neapolitan Meatball Pasta
拿破崙肉丸意大利粉
$128  
●Stir-fried Seasonal Vegetables with Laksa Sauce
●喇沙炒時蔬
$128  

 

Dessert 
甜點 

Tiramisu o Dango
小丸子提拉米蘇
$98
New York Cheese Cake
紐約芝士餅
$78
Cake of the Day
是日精選蛋糕
$68

 

Drinks 
飲品 

Asahi / Carlsberg / Corona Beer
朝日 / 嘉士伯 / 科羅娜啤酒
$68
House Red / White Wine
紅酒 / 白酒
$60 (Glass)
$260 (Bottle)
Evian / Perrier Water
依雲 / 巴黎水
$50
Coffee / Tea
咖啡 / 茶
$45
Orange / Apple Juice
橙汁 / 蘋果汁
$45
Pepsi / Pepsi Light / 7Up
百事可樂 / 輕怡百事 / 七喜
$45

 

Please call Room Service at Ext 3000 

請致電內線3000專享客房餐飲服務 

All prices are subject to 10% service charge 

所有價格均加收10%服務費 

 

●Vegetarian 素食 

 

Panda Grand Ballroom 5/F

 

Widely acclaimed for its glamorous ambience and advanced audio-visual system, this elegant space accommodates up to 1,250 guests in theatre-style setting. It can also be customized to cater for all manner of events.

 

the CRYSTAL M3/F

 

Surrounded by the sparkling crystal wall filling with natural sunlight and iconic LED lighting effect. It will be a perfect choice for a sophisticated celebration or an intimate gathering.

 

The Terrace 7/F

 

In addition to a stunning and spacious venue, you can play host in a starlit outdoor terrace with modern audio visual equipment.

 

Crystal Rooms 30/F

 

A host of beautifully decorated with sophisticated built in technology. Crystal Rooms I to III can be easily configured to meet the needs of any specialized events including seminars, cocktail receptions or banquets. It can accommodate 20 to 200 guests.

 

For enquiries on all Banquet Venues Ext 3256

How to Connect 

 

1.    Power on your device 

2.    Turn on the Wireless Network Adaptor and connect to wireless network ‘Panda Hotel WiFi’ 

3.    Open browser and select language. 

4.    Type in the valid Room Number/Access Code and Password 

5.    Click & accept Terms and Condition column.  

6.    Press connect button  

7.    You are connected to the Internet! 

 

Useful Tips 

 

1. Check your Network connection is ON and enabled 

2. Clear all the Temporary Internet Files (cache files) from your Internet Browser 

3. Disable any LAN Proxy Setting 

4. Ensure your device is safe and clean from any VIRUS, SPY WARE, TROJAN, DOS, WORMS and etc. 

 

Please contact Service Centre at Ext 0 if you require any assistance. 

Signal

Display Symbol

Meaning of the Signal

Amber

文字方塊

Heavy rain has fallen or is expected to fall generally over Hong Kong, exceeding 30 mm in an hour, and is likely to continue.

Red

文字方塊

Heavy rain has fallen or is expected to fall generally, exceeding 50 mm in an hour, and is likely to continue.

Black

文字方塊

Very heavy rain has fallen or is expected to fall generally, exceeding 70 mm in an hour, and is likely to continue.

1

Standby

圖形

A tropical cyclone is centered within 800 km of Hong Kong and may later affect the territory.

3

Strong Wind

Tropical Depression
(41-63 km/h)

文字方塊

Strong wind is expected or blowing generally in Hong Kong near sea level, with a sustained wind speed. Gale or storm force wind is expected or blowing generally in Hong Kong near sea level, with a sustained wind speed.

 

8

Gale or Storm

Tropical Storm
(63-87 km/h)

Severe Tropical Storm
(88-117 km/h)

文字方塊

Gale or storm force wind is expected or blowing generally in Hong Kong near sea level, with a sustained wind speed

文字方塊

文字方塊

文字方塊

9

Increasing Gale or Storm

文字方塊

Gale or storm force wind is increasing or expected to increase significantly in strength.

10

Hurricane
Typhoon
(118-149 km/h)


Severe Typhoon
(150-184 km/h)


Super Typhoon
(Over 185 km/h)

文字方塊

Hurricane force wind is expected or blowing. Sustained wind speeds are reaching upwards from 118 km/h. Gusts may exceed 220 km/h.