Service Directory

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Dear Valued Guests

We are delighted to welcome you to Panda Hotel!

Being one of the largest hotels in Hong Kong located at the heart of bustling Tsuen Wan, we proudly offer you highly accessible transportation network, friendly and efficient service and most importantly, a comfortable stay in our cozy guest room.

The Hotel offers engaging experience for guests of all ages. With two dining outlets - Chinese restaurant YinYue, and the delicate dining Simplicity, they are definitely enough to satisfy even the most discerning palates. Other facilities include a fully-equipped Health Club and outdoor swimming pool, Recreation Room, providing you with an ultimate enjoyable stay.

We are at your service and strive to cater to your every need. Please feel free to contact us if we could be of any assistance. For any future reservations, you may wish to book direct via You are also cordially invited to join our loyalty program, iPanda, to enjoy exclusive offers and member’s privileges.

Once again, thank you for choosing us and wish you a wonderful stay at our Hotel.

Yours sincerely,

The Management

Panda Hotel

Internal Calls

Service Centre 0
Housekeeping 6
Concierge 4
Front Desk 7
Guest Services Manager 3003
Health Club 3291
In-Room Dining 3000
Room-to-room 2 + Room Number


External Calls 

City Call

9 + Telephone No.
(HK$5 per call) 

International Call

8 + 
001 + 

Country Code + Area Code + Telephone No.
(Cost of call + HK$40 service charge per call) 


Additional Guestroom Amenity Ext 6

Available on request to Housekeeping

  • Pillow
  • Blanket / Duvet
  • Baby Cot
  • Iron and Iron Board
  • Sewing Kit


Airport Limousine / Limousine on hire Ext 4 

To hire a limousine between hotel, airport and travel around the city, please contact Concierge on 3/F.


Babysitting Ext 6

Babysitting service is available upon request. Please contact Service Centre 24 hours in advance.


Baggage Services Ext 4

Please contact Concierge on 3/F.


Check In & Check Out Time

Hotel Check In time is after 3 pm and Check Out time is before 11 am.


Credit Cards / Mobile Payment

We accept VISA, Mastercard, American Express, Diners Club, JCB, China Union Pay credit cards, WeChat Pay, Alipay and Octopus Card for the payment of Hotel bills.


Doctor Ext 3003

If you need any medical assistance, please contact Guest Services Manager.


Downtown Shuttle Bus Ext 4

Scheduled bus service between downtown locations, please contact Concierge on 3/F for advance booking.



Supply is 220v AC 50 Hz. If you need a transformer of 110v or an adaptor, please contact Service Centre.


Emergency & Fire Safety

Regular fire drills are held with our team members. We recommend you to familiarize the evacuation plan on the back of your door and locate the nearest emergency exit.

DO NOT use the lift in case of fire.


Extra Beds Ext 7

To arrange extra bed, please contact Front Desk.


Foreign Currency Exchange Ext 7

Please contact Front Desk for service.


Guest Services Manager Ext 3003

Guest Services Manager is at your service 24 hours a day.


Health Club and Recreational Facilities Ext 3291

Located on 8/F, the Health Club is equipped with Sauna / Steam Bath and a wide range of fitness facilities. Recreation Room provides TV games and different table games. The outdoor swimming pool is closed during winter season or adverse weather conditions.

Opening Hours:

Gymnasium 07:00 - 23:00
Sauna & Steam Bath  07:00 - 23:00
Recreation Room 07:00 - 23:00
Swimming Pool  07:00 - 19:00


Housekeeping Service Ext 6

In helping us to reduce carbon footprint during the guest stay, room cleaning and linen change are now done on every two days*. Should you require no service from Housekeeping, kindly dial Ext 6 to arrange. According to the government regulation on disposal of plastic products, we now only provide free amenities of toothbrush, toothpaste, liquid soap, shampoo and slippers. Or, guest may choose to patronize other necessary toiletries from the vending machine located on the 8th Floor. 

*Except Long Staying Package



Internet Access Ext 0

Wi-fi is available in all guest rooms and public areas. Please see the WIFI User Guide in this directory or contact Service Centre for assistance.


No - smoking Policy

Smoking is prohibited in all public areas and guest rooms. Hotel would levy daily $1,500 administration and cleaning charge if you violate the policy.


Parcel Service and Postage Stamps Ext 4

For packing or mailing services, please contact 3/F Concierge.


Parking Service Ext 4

Public car park is located from 4/F - 7/F. Please contact Concierge on 3/F for valet parking service.



Taking into consideration of all our guests, we sincerely request you to leave your pet at home or to find them an alternative accommodation.



When you prefer not to be disturbed, please hang the ‘PLEASE DO NOT DISTURB’ sign outside your room or press on the ‘DO NOT DISTURB’ light button in your room.


Room Make Up Ext 6

Panda Hotel is now housekeeping our guest rooms on every two days during the guest's stay. Please contact Housekeeping if you need to refill daily necessities; such as towel, toiletries etc.


Safe Deposit Box Ext 7

You are advised to place your personal valuables inside the in-room safe. You may also choose to use the safe deposit service available at Front Desk.



The Hotel is not responsible for the safekeeping of money, jewelry or other guest valuables that placed inside the safe deposit box or left anywhere within the Hotel premises. Please check your safe deposit box and leave it open upon check out.


Self-Service Laundry Service Ext 4

Self-service laundry is available 24 hours on 11/F. Please contact Concierge on 3/F to purchase Laundry token.


Shopping Arcade

Department Store and a variety of shops at our arcade - Panda Place are located from 2/F to B3. Opening Hours: 10:00 - 22:00


Souvenirs Ext 4

Please contact Concierge on 3/F to purchase Panda souvenirs.


Vending Machine 

An array of kiosks located on 8/F offers 24/7 convenience where guests can purchase beverages, bathroom amenities and cutie Panda souvenir by settlement of electronic payment. 



For visitors who would like to stay in the guests’ rooms after midnight, please register at Front Desk.


Wake-up Calls Ext 0

To set a wake-up call, please contact Service Centre.


Chinese Restaurant


Ext 3182

Yin Yue

Location : 30/F

Opening Hours: Mondays to Saturdays

11:00 - 15:00 / 18:00 - 22:30


Sundays and Public Holidays

10:00 - 15:30 / 18:00 - 22:30


YinYue is a representation of traditional Chinese aesthetics injected with modern flair. The cozy interior commands a dazzling panoramic city views outside the floor-to-ceiling windows; whilst an array of authentic Cantonese cuisines is crafted by seasoned chefs, from exquisite dim sum to delicacies.

Advance Reservation is recommended.






Delicate Dining


Ext 3226




Location : 3/F

Opening Hours: Daily 06:30 - 22:00


Simplicity brings you the most exquisite hand-made desserts that are both visually stunning and tastefully irresistible! Pair up with a cup of aromatic coffee, healthy drinks or many other all-day savory signature dishes to deserve a perfect dinning.

Advance Reservation is recommended.



Traditional Local Breakfast Set


Macaroni Soup with Ham
Scrambled Egg with Chicken Sausage
Bakery Basket
Fruit Yogurt or Bircher Muesli
鮮果乳酪 或 瑞士凍麥片
Chilled Orange Juice
Coffee or Tea


Chinese Breakfast Set


Preserved Egg and Lean Meat Congee
Stir-fried Silver Pin Noodles with Spring Onion and Bean Sprout 
Pan-fried Turnip Cake
Chilled Orange Juice
Coffee or Chinese Tea


11:00 - 21:00



Truffle Mushroom Veloute
Caesar Salad
   Topped with Smoked Salmon
   Topped with Parma Ham
   Topped with Smoked Chicken Breast
Typhoon Shelter Buffalo Wings, Deep-fried
Fish Fillets, French Fries


Main Course

10oz U.S Rib Eye Steak
  with Foie Gras Champignon Sauce
Slow-roasted Salmon and Hokkaido Scallop
  with Saffron Sauce
Roasted French Spring Chicken
Simplicity Burger
Singapore Stir-fried Noodle
Yangzhou Fried Rice
Japanese Katsu Curry Pork Cutlet Rice
Japanese Katsu Curry Chicken Rice
Milano Salami Carbonara Spaghetti
Singapore Chicken Laksa
Neapolitan Meatball Pasta
●Stir-fried Seasonal Vegetables with Laksa Sauce



Tiramisu o Dango
New York Cheese Cake
Cake of the Day



Asahi / Carlsberg / Corona Beer
朝日 / 嘉士伯 / 科羅娜啤酒
House Red / White Wine
紅酒 / 白酒
$60 (Glass)
$260 (Bottle)
Evian / Perrier Water
依雲 / 巴黎水
Coffee / Tea
咖啡 / 茶
Orange / Apple Juice
橙汁 / 蘋果汁
Pepsi / Pepsi Light / 7Up
百事可樂 / 輕怡百事 / 七喜


Please call Room Service at Ext 3000 


All prices are subject to 10% service charge 



●Vegetarian 素食 


Panda Grand Ballroom 5/F


Widely acclaimed for its glamorous ambience and advanced audio-visual system, this elegant space accommodates up to 1,250 guests in theatre-style setting. It can also be customized to cater for all manner of events.




Surrounded by the sparkling crystal wall filling with natural sunlight and iconic LED lighting effect. It will be a perfect choice for a sophisticated celebration or an intimate gathering.


The Terrace 7/F


In addition to a stunning and spacious venue, you can play host in a starlit outdoor terrace with modern audio visual equipment.


Crystal Rooms 30/F


A host of beautifully decorated with sophisticated built in technology. Crystal Rooms I to III can be easily configured to meet the needs of any specialized events including seminars, cocktail receptions or banquets. It can accommodate 20 to 200 guests.


For enquiries on all Banquet Venues Ext 3256

How to Connect 


1.    Power on your device 

2.    Turn on the Wireless Network Adaptor and connect to wireless network ‘Panda Hotel WiFi’ 

3.    Open browser and select language. 

4.    Type in the valid Room Number/Access Code and Password 

5.    Click & accept Terms and Condition column.  

6.    Press connect button  

7.    You are connected to the Internet! 


Useful Tips 


1. Check your Network connection is ON and enabled 

2. Clear all the Temporary Internet Files (cache files) from your Internet Browser 

3. Disable any LAN Proxy Setting 

4. Ensure your device is safe and clean from any VIRUS, SPY WARE, TROJAN, DOS, WORMS and etc. 


Please contact Service Centre at Ext 0 if you require any assistance. 


Display Symbol

Meaning of the Signal



Heavy rain has fallen or is expected to fall generally over Hong Kong, exceeding 30 mm in an hour, and is likely to continue.



Heavy rain has fallen or is expected to fall generally, exceeding 50 mm in an hour, and is likely to continue.



Very heavy rain has fallen or is expected to fall generally, exceeding 70 mm in an hour, and is likely to continue.




A tropical cyclone is centered within 800 km of Hong Kong and may later affect the territory.


Strong Wind

Tropical Depression
(41-63 km/h)


Strong wind is expected or blowing generally in Hong Kong near sea level, with a sustained wind speed. Gale or storm force wind is expected or blowing generally in Hong Kong near sea level, with a sustained wind speed.



Gale or Storm

Tropical Storm
(63-87 km/h)

Severe Tropical Storm
(88-117 km/h)


Gale or storm force wind is expected or blowing generally in Hong Kong near sea level, with a sustained wind speed





Increasing Gale or Storm


Gale or storm force wind is increasing or expected to increase significantly in strength.


(118-149 km/h)

Severe Typhoon
(150-184 km/h)

Super Typhoon
(Over 185 km/h)


Hurricane force wind is expected or blowing. Sustained wind speeds are reaching upwards from 118 km/h. Gusts may exceed 220 km/h.